From 29 November 2024, the administration and payment of Scheme benefits has moved to Aviva. From this point onwards you should use the contact information below:

Email: bpamail@aviva.com

Phone: 0800 158 4194 (or +44 1603 603891 from outside the UK)

Address: Aviva, Defined Benefit Solutions, PO Box 3331, NORWICH, NR1 3WH