Frequently Asked Questions

Version 2.8.5

Which browsers can the website be viewed with?

For the best view of this website we recommend using a W3C [1] compliant browser. For example, the following browsers support numerous web standards:

  • Netscape v7 or higher (all platforms), Mozilla Firefox (Windows or Mac OS X), Galeon (Linux GNOME Desktop) or other browser stemming from the Mozilla.org project.
  • Opera v7 or higher (Windows, Linux)
  • Apple’s Safari (Mac OS X)
  • Konqueror (Linux KDE Desktop)
  • Microsoft Internet Explorer v6 or higher (Windows) or v5 or higher (Macintosh)

To use our online secure services, you must use a 128-bit encrypted browser. It will ensure the highest possible security of any confidential information you view over the Internet.

[1] W3C is an acronym for The World Wide Web Consortium (W3C); an international consortium which develops interoperable technologies (specifications, guidelines, software, and tools) to lead the Web to its full potential. W3C publish non-proprietary standards for Web languages and protocols, seeking to avoid market fragmentation and thus Web fragmentation.

Why am I asked to log in again when I was already logged in?

There are several possible reasons that you were asked to log in again; the most likely is that your web browser was inactive for a certain amount of time. This is a safety precaution we have put in place to help prevent unauthorised access to your account.

User Security Image Caching

Under certain circumstances the security image used can cache on your computer and result in a different image displaying in your browser than it should. By default with the majority of browsers this should not happen, but the standard configuration of Opera can impose this. To ensure this isn't problematic, please perform the following:

Select: Tools > Preferences > Advanced > History > and set Check Images to 'Always'

Please note: The above is a guide for Opera. Other browsers may vary.