Contact Us

If you would like to contact us for any further information, please write to us at:

  • Scottish & Newcastle Pension Plan
  • Capita
  • PO BOX 555
  • Stead House
  • Darlington
  • DL1 9YT
  • United Kingdom

Or telephone us on: 0345 600 2086

Pensioner Payroll Helpline: 0345 600 3260

If you are calling from overseas, please dial +44 114 273 7331

Or fax us on: 0114 273 0299

Or email us at:

Please quote your National Insurance Number in any correspondence.

Our aim is to deliver the highest possible standards of service to our customers. If you are dissatisfied with any aspect of the service that you have received from the Plan and you would like more information on the complaint process, please click here.